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Educate | Inspire |Remember

Preserving and flying the

nation’s historic naval aircraft

Fly Navy Heritage Trust (FNHT) Navy Wings Privacy Policy

Navy Wings, a registered charity in England and Wales (Charity No. 1117272), is committed to preserving and flying the nation’s historic naval aircraft. By bringing together flying historic naval aircraft, people and the stories associated with flying from warships at sea, Navy Wings aims to inspire future generations and to create a focus for remembrance.

We are totally committed to protecting our supporters’ personal information and will only use the information that you provide lawfully. This policy sets out how we collect and use your information. It may be necessary to update this document at any time without notice so please check it regularly.

If you have any queries or questions about this policy, please contact the Navy Wings team at Navy Wings Heritage Centre, Building 412, South Dispersal, RNAS Yeovilton, Ilchester, Somerset BA22 8HT or email or call on 01935 842005

When you provide us with your personal information you are agreeing to this policy and consenting to our collection and use of that information as set out in this policy.

How do we collect information?

We may obtain personal information from you in a variety of ways, including when you:

  • apply to become a supporter or volunteer
  • make a donation
  • register for any of our campaigns, supporter events and services
  • subscribe to our newsletter
  • contact us with a general enquiry or other correspondence
  • post comments via social media
  • play the lottery or any of our raffles
  • buy our goods online at the Navy Wings Flight Store
  • visit our websites and for any reason, please see our Cookie Policy for the information that is collected
  • update your previously registered contact details with publicly available sources, e.g. if you move and use Royal Mail’s redirect service

All information collected is processed in accordance with our legal requirements and applicable data protection legislation.

FNHT will hold the minimum Personal Data necessary to enable it to perform its business. The Data will be erased once the need to hold it has passed. This stipulation shall, however, be subject to the specific requirements of the Chief Executive, statutory legislation and authorised External Auditors who may require Data to be held to facilitate the closing or audit of the Fly Navy Heritage Trust’s accounts.

Other Information

From time to time we may pay for the contact details of people who might be interested in hearing from us in the future. These may come from retailers or from companies who conduct telephone surveys or social media engagement, to promote and gather support from organisations. Before we purchase contact information, we always check the wording used when your information was originally collected, to make sure that we only contact people who have actively expressed an interest in receiving information from third parties.

What information do we collect?

The information we collect depends upon your reason for visiting our website or contacting us in any other way:

  • your name, postal address, telephone number and email address (including details you provide from any social media account/profile such as Facebook, Linkedin, Twitter)
  • credit/debit card information or bank account details if setting up a Direct Debit mandate or making a purchase
  • analytical data when you visit our website via cookies and your Internet Provider (IP) address. For further information regarding this activity please read our  Cookie Policy
  • records of any correspondence
  • information you enter into our website

Everyone responsible for using personal data has to follow strict rules called ‘data protection principals’:

  • used fairly, lawfully and transparently
  • used for specified, explicit purposes
  • used in a way that is adequate, relevant and limited to only what is necessary
  • accurate and, where necessary, kept up to date
  • kept for no longer than is necessary
  • handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage.

Why do we collect your information?

FNHT has a legal basis for processing your personal information in relation to the reasons you have submitted your details these include:

When we have your consent to process your information for a specific purpose, for instance:

  • to respond to your requests for specific services, products and information
  • to contact you in relation to all purposes where you have consented or there is a ‘legitimate interest’ reason for doing so

When the processing is in relation to a contract we may have with you, for instance:

  • to process your donation, Gift Aid or supporter application – and any queries or issues that may arise in connection with this processing
  • to manage your purchase orders, delivery of products and communicate with you about those orders
  • to process the data of and communicate with Navy Wings staff in relation to the roles they carry out for the charity

When the processing is necessary in order for us to comply with a legal obligation, such as data protection and any other applicable legislation, for instance;

  • to record any contact we have with you so that we can manage any queries or complaints
  • to prevent or detect fraud or abuses of our website

When we exercise our legitimate interest to raise the charity’s profile, awareness and funds to support the maintenance and preservation of the historic naval aircraft in our care, by:

  • keeping you up-to-date on Navy Wings news such as aircraft news, fundraising campaigns, challenges, achievements etc
  • enabling third parties to carry out technical, logistical or other legitimate functions on our behalf

Fly Navy Heritage Trust will never swap or sell your details. When dealing with your personal information we will always comply with the current UK data protection law and any other applicable legislation.

We will only use your personal information for direct marketing purposes if we are permitted to do so by law or if we have your consent. The law does permit us to send marketing mail (post) without prior consent until you opt-out of this service which you can do at any time.

You can update your communication preferences by writing to us at Navy Wings Heritage Centre, Building 412, South Dispersal, RNAS Yeovilton, Ilchester, Somerset BA22 8HT, emailing us at or via the form on our website at

How do we protect personal information

The Fly Navy Heritage Trust will comply with its obligations under the Data Protection Act 2018 and wishes to assure Trustees, employees (current and former), volunteers, donors and supporters and all other persons about whom it retains Personal Data, that such Data will be processed in compliance with the Act and will be stored in a secure, confidential and appropriate manner. Such Data will only be stored whilst relevant and will not be disclosed to any person outside the Charity without the Data Subject’s written authority, or unless required by law.

We take the security of your information very seriously and have put appropriate measures in place to minimise the risk to your information from loss, theft or misuse. These include:

  • use of a secure server to protect your transaction details when making a donation or purchase via our website
  • restricted access control, including use of complex passwords, to your information stored on our systems
  • taking measures to ensure the information provided is accurate, up-to-date and kept only for as long as is necessary for the purposes that you have given consent
  • contractual agreements between working partners (e.g. banks for payment transactions)

Do we share your information?

We will never share your personal information:

  • with other organisations for them to use for their own marketing purposes
  • for our own marketing purposes if you have indicated that you do not wish to be contacted by us for such purposes. However, we will retain your details on a suppression list to help ensure that we do not continue to contact you

There are some circumstances where we may need to share your information. For instance:

  • if we are legally required to do so, e.g. court order, law enforcement agency pursuing an investigation.
  • information which the FNHT is required by law to make public;
  • information which the FNHT is required to make in connection with legal proceedings;
  • information relating to national security;
  • personal Data processed for the prevention of crime or prosecution of offenders or for the collection of tax;
  • information relating to any regulatory activity;
  • information that has to be sent to HMRC as part of the declaration process for Gift Aid so that we can reclaim the Gift Aid on your donation(s)

What are your rights?

You have a number of rights under the law which include;

  • Right to be informed – When we collect your data we have to tell you what we are going to do with it primarily through this Privacy Policy and consent statement.
  • Right of access – You have the right to contact us verbally or in writing to request details of the information we hold about you.
  • Right of rectification – You have the right to ask us to rectify information that we hold about you if it is inaccurate or incomplete.
  • Right to erasure – This is also known as the right to be forgotten and gives you the right to request your information be removed if there is no compelling reason for its continued processing. A word of warning though we keep a list of people who have asked not to be contacted which we use to ensure that you receive no further marketing from our group or clients as a result of our activity. Without this list your data could enter our system again from another source and we would have no record of the fact that you asked us not to contact you.
  • Right to restrict processing – this is the alternative to erasure and gives you the right to tell us to stop processing your data but allowing us to keep enough information about you to ensure that your wishes are respected in the future.
  • Right to data portability – this gives you the right to ask a holder of your information to transfer that information to another business. This right would most commonly used if you were switching banks, insurance companies, utilities companies and mobile phone providers.
  • Right to object – you have the right to object to the processing of your data for marketing purposes and profiling for marketing purposes. You also have the right to ask us to cease processing based on our legitimate interests, where there is no overriding justification for the processing of your data. Your rights and freedoms override our interests.
  • Rights related to automated decision-making including profiling – we do not use automated decision-making processes which would have a potentially damaging effect on you. But if we did you have the right to obtain human intervention, express your point of view, obtain an explanation of the decision and challenge it.
  • Right to withdraw consent at any time where relevant – you have the right to withdraw your consent to the processing of your information at any time and we must provide you with the information to need to do so, at the time we collect your data and each time we contact you.

If you wish to pursue any of the above rights or have any other concerns regarding your information that Fly Navy Heritage Trust may hold, you can do so in the following ways;

In writing to: The Data Protection Officer, Navy Wings Heritage Centre, Building 412, South Dispersal, RNAS Yeovilton, Ilchester, Somerset BA22 8HT.

By email to  or by telephone on: 01935 842005

Right to lodge a complaint with a supervisory authority – If we cannot deal with your complaint to your satisfaction you also have the right to complain to a relevant supervisory authority which include;

The Information Commissioners Office; Wycliffe House, Water Lane, Wilmslow, SK9 5AF, or call: 0303 123 1113 or online at

The Advertising Standards Authority –

Change contact details or consent

If your personal details change, please help us to keep your information up-to-date by notifying us.

If at any time you’d like us to change the way we contact you, if you would prefer that we did not profile your data, or if you would like to opt out of our communications altogether please contact a member of our Administration team to action your request by:

  • telephone – 01935 842005
  • email –
  • in writing – Navy Wings, Navy Wings Heritage Centre, Building 412, South Dispersal, RNAS Yeovilton, Ilchester, Somerset BA22 8HT.

We will only email or text you if we have your consent to do so, but if you receive anything you would rather not, please let us know. We include an unsubscribe option within every email message we send so you are always in control of what you receive.

There are also details of how to opt out of mailings in every pack sent in the post. If you receive a mailing you do not want please let us know so we can update your communication preferences. This will help us to ensure we only ever send you materials that you would like to receive.

Please allow a 28-day period for any changes to take effect.

Do we use ‘cookies’ on our website?

Cookies are small pieces of information stored by your internet browser onto your computer or mobile device. FNHT uses session cookies to ensure that you can interact with our websites successfully but to find out more about our cookie policy and usage, please click here.

Social media sites (Facebook, Twitter, YouTube, LinkedIn etc)

This policy covers how we will use your information from social media pages that you visit but you will also need to read how the providers of the social media websites will use your information. Please ensure you read their Privacy Policies before sharing data and make use of their privacy settings and reporting mechanisms to control how your data is used.

Website information

All information published on this site is provided to the best of our knowledge.

You may print any newsletter or factsheet on this site for your own information but you may not sell it, reproduce it on the internet, distribute it, alter it, or reprint it in any publication without permission from the Marketing Department, Navy Wings, Navy Wings Heritage Centre, Building 412, South Dispersal, RNAS Yeovilton, Ilchester, Somerset BA22 8HT or email


If you have a complaint about Navy Wings or any of our policies or procedures please contact us at

Should you be dissatisfied with our response to your complaint you can contact the Information Commissioner’s Office via their website or telephone 0303 123 1113.

If you prefer you can also write to them at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.


This policy was last updated May 2021